Baitiq

Baitiq

Legal

Support & User Rights

Effective Date: June 28, 2026 · Last Updated: June 28, 2026

At Baitiq, we want users to feel safe, informed, and in control of their information. This page explains how you can contact us for support, report violations, request account deletion, request data deletion, or exercise your rights regarding your personal data.

Contact Us

If you need assistance, please contact us at: info@baitiq.app

1. Contacting Baitiq Support

You can contact Baitiq Support if you need help with:

  • Your account
  • Property listings
  • Agency or developer profiles
  • Incorrect or misleading property information
  • Suspicious activity
  • Technical issues
  • Privacy-related questions
  • Account deletion
  • Data deletion
  • Reporting violations or abuse

To help us respond faster, please include as much detail as possible in your email, such as your name, phone number, account email, listing link, screenshots, and a clear description of the issue.

2. Reporting Violations

You may report any content, listing, account, or activity that you believe violates Baitiq's rules, applicable laws, or the rights of others.

Examples of violations include:

  • Fake or misleading property listings
  • Incorrect property prices or availability
  • Unauthorized use of property photos
  • Fraudulent or suspicious accounts
  • Impersonation of an agency, broker, developer, or property owner
  • Spam, harassment, or abusive communication
  • Illegal, offensive, or harmful content
  • Misuse of Baitiq's platform or services

To report a violation, email us at: info@baitiq.app

Please include:

  • The listing, profile, or content you are reporting
  • A description of the issue
  • Any supporting evidence, such as screenshots or documents
  • Your contact details, in case we need more information

Baitiq may review the reported content and take appropriate action, which may include removing content, restricting a listing, suspending an account, or contacting the relevant user.

3. Account Deletion Requests

You have the right to request deletion of your Baitiq account.

The fastest way to delete your account is directly in the Baitiq app: go to Profile > Delete Account and confirm. This permanently deletes your account.

Alternatively, you can request account deletion by emailing us at: info@baitiq.app

Your request should include:

  • Your full name
  • Your registered email address or phone number
  • A clear statement that you want to delete your Baitiq account

Once we receive your request, we may need to verify your identity before processing it. This helps protect your account from unauthorized deletion requests.

After your account is deleted, you may lose access to your profile, saved information, listings, messages, and other account-related features.

Deleting your account does not cancel an active subscription purchased through the Apple App Store or Google Play. To stop future charges, cancel the subscription in your device store settings before or after deleting your account.

Some information may be retained where required or permitted by law, including for security, fraud prevention, dispute resolution, accounting, legal compliance, or legitimate business purposes.

4. Personal Data Deletion Requests

You may request deletion of personal data associated with your use of Baitiq.

This may include:

  • Name
  • Email address
  • Phone number
  • Profile information
  • Account information
  • Uploaded personal content
  • Communication records
  • Other personal information linked to your account

To request deletion of your personal data, email us at: info@baitiq.app

Please include:

  • Your full name
  • Your registered email address or phone number
  • A description of the data you want deleted
  • Any relevant details that help us identify your account or data

We may ask you to verify your identity before processing the request.

Please note that deleting certain data may affect your ability to use Baitiq. In some cases, account deletion may be required if the requested data is necessary for account operation.

5. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data.

These rights may include:

  • Right to Access — You may request a copy of the personal data we hold about you.
  • Right to Correction — You may ask us to correct inaccurate or incomplete personal data.
  • Right to Deletion — You may ask us to delete your personal data, subject to legal, security, or business retention requirements.
  • Right to Withdraw Consent — Where we rely on your consent to process data, you may withdraw that consent at any time.
  • Right to Object — You may object to certain types of data processing, where applicable.
  • Right to Restrict Processing — You may ask us to limit how we process your personal data in certain circumstances.
  • Right to Data Portability — Where applicable, you may request a copy of your personal data in a commonly used format.

To exercise any of these rights, contact us at: info@baitiq.app

6. Listing and Content Removal Requests

If you believe a listing, image, description, or other content should be removed, you can contact us with a removal request.

This may apply where:

  • A listing is fake or misleading
  • A property is listed without authorization
  • Photos are used without permission
  • Information is outdated or incorrect
  • Content violates privacy, intellectual property, or legal rights
  • A listing is abusive, fraudulent, or harmful

Please include the listing link or details, the reason for your request, and any evidence that supports your claim.

Baitiq may review the request and take action where appropriate.

7. Safety and Fraud Concerns

If you believe you have encountered fraud, suspicious behavior, or unsafe activity on Baitiq, contact us immediately.

Examples include:

  • Requests for suspicious payments
  • Fake agencies or brokers
  • False property ownership claims
  • Misleading project information
  • Attempts to move communication to unsafe channels
  • Requests for sensitive personal or financial information

Baitiq is a real estate platform and does not guarantee the accuracy or legitimacy of every user, listing, agency, broker, developer, or property. Users should always verify property details, ownership, legal documents, and payment arrangements before making decisions.

8. How We Handle Requests

When you contact us, we may:

  • Review your request
  • Ask for additional information
  • Verify your identity
  • Investigate the reported issue
  • Contact the relevant user, agency, broker, or developer
  • Remove or restrict content where appropriate
  • Delete or update account information where applicable
  • Respond with the outcome or next steps

We aim to handle requests fairly and carefully. Some requests may take longer depending on complexity, verification requirements, or legal obligations.

9. Information to Include in Your Email

To help us process your request, please include:

  • Your full name
  • Your registered email address or phone number
  • The type of request: support, violation report, account deletion, data deletion, correction, access request, or content removal
  • A clear explanation of the issue
  • Relevant listing links, screenshots, or documents
  • Any other information that may help us investigate or verify the request

Please do not send sensitive information unless it is necessary for your request.

10. Contact Information

For support, violation reports, account deletion, data deletion, privacy requests, or other concerns, contact us at:

Baitiq Support
Email: info@baitiq.app
Website: Baitiq.app